How is the base price structured?

Each tier is a fixed monthly fee per Sub-Space. Customers can choose monthly billing or annual billing, with annual billing saving 20%. The fee includes the EPS and API/hr throughput allowance for that tier, the feature set, and the onboarding model. Starter is self-serve, while Growth and above include managed onboarding and integration support.

What happens if I exceed my tier's EPS or API limit?

We do not throttle traffic or impose hard cut-offs. The platform continues processing traffic. Usage above the included allowance is flagged in the dashboard and billed as additional headroom. If usage consistently exceeds the allowance, we review whether extra headroom or a tier upgrade is the better fit.

If we add EPS or API/hr headroom during the contract, how is it billed?

Additional EPS and API/hr headroom is billed from the point it is added. On monthly billing, the updated run-rate appears in the next invoice cycle. On annual billing, added headroom is pro-rated across the remaining contract term and invoiced accordingly.

Can added EPS or API/hr headroom be reduced later if usage drops?

Yes. On monthly billing, reductions can take effect in the next billing cycle. On annual billing, reductions typically align to renewal unless otherwise agreed commercially.

When should we add headroom versus upgrade to the next tier?

Add headroom when throughput is the issue and your current feature set and support model still fit. Upgrade when you need broader functionality, stronger support, or when higher usage has become the norm and the next tier is the stronger commercial fit.

What is a Sub-Space and how is it billed?

A Sub-Space is an isolated workspace for a single brand or label within a master licence. The first Sub-Space is included in the tier fee. Additional Sub-Spaces are billed annually, and multi-brand Sub-Spaces are available from Growth upwards.

Can I access advanced features on the Starter tier?

No. Starter is built for tournament-led launches with self-serve integration. Achievements, loyalty and VIP journeys, reward fulfilment, webhooks, automation, and managed integration support start at Growth.

How long does integration typically take?

Starter uses a self-serve, event-based API model, and many development teams can begin posting events within a day. Growth and above include hands-on integration support and typically complete full integration within 1 to 3 business days.

Does CompetitionLabs replace my existing tech stack?

No. CompetitionLabs is designed to complement existing CRM systems, game data feeds, player management systems, and marketing tools without requiring replacement of current infrastructure.

Do I need to write code to configure tournaments or missions?

No. Tournament rules, mission steps, reward structures, and player segments are managed through a visual no-code admin interface, allowing product and CRM teams to operate independently of the development team.

How quickly can leaderboards update in real time?

Leaderboard rankings typically update in under 1 second after a qualifying player event is received, enabling near real-time visibility for players and operators.

Can I switch tiers mid-contract?

Yes. Upgrades can be applied during the contract term, with pricing pro-rated across the remaining period. On annual billing, downgrades take effect at renewal. On monthly billing, they take effect in the next billing cycle.

Are there minimum contract lengths?

Starter requires a 3-month commitment. Growth, Scale, and Enterprise require a minimum 1-year contract, with multi-year arrangements available for qualifying customers.

Rules guide | CompetitionLabs

Welcome to the CompetitionLabs Rules selection and creation section, which provides information on scoring tournaments based on simple points earned from a bet or win action, to constructing advanced scoring mechanisms involving multiple products or points boosters.

The following examples will help you to create a vast variety of tournament activity types and scoring mechanisms.

An example of the Rules system in CompetitionLabs is shown in the screenshot.

The icons you can use are:

Remove – removes the rule and any sub-conditions.
Add – lets you add an additional sub-rule or main rule in parallel to the one you are creating.
Edit – lets you edit text or numerical values.
Remove rule set – removes all the rules in the ruleset.

RULES LAYOUT

RULE SET – Default layout / RULE SET – Additional Rule sets / RULE SET – Visuals

Creating a Competition with Contest Rules has a pre-determined basic layout. A Competition has to Start, Finish, Finalise, and Calculate points. You can preview a basic Rule set layout, and add additional Rule sets based on your needs.

RULE SET – Default layout

The basic default Rule sets are:

Event Points – adds the event points to the leaderboard
Start the contests – indicates when to Start the contests
Finish the contests – indicates when to Finish the contests
Finalise the contests – indicates when to Finalise the contests

These 4 Rulesets enable the Competition process.

RULE SET – Additional Rule sets

To enable more configurations and options, there are additional Rulesets in the Competition process. These custom rules can be added manually as needed:

Custom points – add or subtract points from the leaderboard
Entrant progression – contest entrants are members that match these conditions
Cancel the contests – indicates when to cancel the contests

RULE SET – Visuals

If you add a Rule or a new Ruleset, you need to fill out all the fields to be able to proceed to the next step. The icons shown in the example indicate the status of the rule configuration.

Red indicates that these fields need to be filled in.

Green indicates that the Ruleset is filled in correctly and you can proceed.

Yellow indicates that some changes are required, or there are fields that need to be filled in. You cannot proceed when this icon is lit.

Blue shows that an additional Ruleset was added that is not mandatory for a contest to function. All the other colour indications also apply to this Ruleset.

Rules Sets can be added or removed as you wish.

However, a Competition must have Rules, so it is not possible to remove all the Rule Sets.

Modifying the default layout of the Contest Rule sets may disrupt the competition process, so test before going Live!

RULES CONDITIONS

Properties / Fact. Operator. Constant. / Add or subtract points

Rules have a flow that makes your Competition possible. You can rank rules sections as 1, 2 and 3, e.g. if Properties is number 1, it determines sections 2 and 3 functions, e.g. Fact, Operator and Constant and Add or subtract points. If this additional feature exists only in the Points calculation Ruleset, then third-ranking appears in that Rule.

SCENARIO NUMBER 1

Properties → Fact, Operator and Constant → Add or subtract points.

SCENARIO NUMBER 2

Properties → Fact, Operator and Constant

Properties

Each Ruleset has the same properties:

Conditional match – can be selected from ALL or ANY.

ALL – means all conditions within the Ruleset must be fulfilled.
ANY – means that any one of the conditions in the Ruleset fulfils the Ruleset.

All or Any match conditions describe how rules interact. If the conditional match is set to ALL, then all rules must evaluate, if it is set to ANY, then only 1 rule has to evaluate. The first that matches all conditions will be triggered. This works on the principle of And / Or. By clicking And Condition, you add conditions with an AND that extend the rule.

2. Evaluation criteria – can be selected from TRUE or FALSE (works directly with Condition match)

TRUE – when selected, all or any conditions in the Ruleset, depending on the condition match, have to be true to fulfill it.
FALSE – when selected, all or any conditions in the Ruleset, depending on the condition match, have to be false to fulfill it.

EXAMPLE

Fact. Operator. Constant.

The Fact, Operator, and Constant depend on the Ruleset you have selected. Facts and operators are pre-created and can be selected from the drop-down list. Constants are either values that you need to enter, or are pre-created so you can select them from a drop-down list.

fact
operator
constant

Ruleset	Fact	Operator	Constant	Example
Event points	The action	is	value Action Helper	The action is bet (points are calculated when a bet is sent)
	The product	is	value Product	The product is Fruits (points are calculated when an action is sent from the product/game Fruits)
	The event source value	is equal to or more than is more than is equal to is less than or equal to is less than	value	The event source value is equal to or more than X (points are calculated when event source values of X or more are sent) The event source value is more than X (points are calculated when event source values of more than X are sent) The event source value is equal to X (points are calculated when event source values of X are sent) The event source value is less than or equal to X (points are calculated when event source values of X or less are sent) The event source value is less than X (points are calculated when event source values of less than X are sent)
	The event points value	is equal to or more than is more than is equal to is less than or equal to is less than	value	The event points value is equal to or more than X (points are calculated when event points values of X or more are sent) The event points value is more than X (points are calculated when event points values of more than X are sent) The event points value is equal to X (tpoints are calculated when event points values of X are sent) The event points value is less than or equal to X (points are calculated when event points values of X or less are sent) The event points value is less than X (points are calculated when event points values of less than X are sent)
Start the contests	The competitions	is	active	The competitions is active (the contests will start when ….To be updated…)
	The contests parents	are all are not all	finalised	The contests parents are all finalised (the contests will start when all the previous contests have all been finalised) The contests parents are not all finalised (the contests will start when all the previous contests are not all been finalised)
	When the current date	is is before is after is on or after is on or before	value	When the current date is XX (the contests will start when the current date is XX) When the current date is before XX (the contests will start when the current date is before XX) When the current date is after XX (the contests will start when the current date is after XX) When the current date is on or after XX (the contests will start when the current date is on or after XX) When the current date is on or before XX (the contests will start when the current date is on or before XX)
	When the current time	is is before is after is on or after is on or before	value	When the current time is XX (the contests will start when the current time is XX) When the current time is before XX (the contests will start when the current time is before XX) When the current time is after XX (the contests will start when the current time is after XX) When the current time is on or after XX (the contests will start when the current time is on or after XX) When the current time is on or before XX (the contests will start when the current time is on or before XX)
Finish the contests	The contests have been active for	more than more than or exactly less than or exactly less than	value select a macro	The contests have been active for more than XX minute (the contest will end in more than XX minute) The contests have been active for more than or exactly XX minute (the contest will end in more than or exactly XX minute) The contests have been active for less than or exactly XX minute (the contest will end in less than or exactly XX minute) The contests have been active for less than XX minute (the contest will end in less than XX minute) The contests have been active for more than the time between contests start, and competitions end in (the contest will end in more than the time between contests start, and competitions end in) The contests have been active for more than or exactly the time between contests start, and competitions end in (the contest will end in more than or exactly the time between contests start, and competitions end in) The contests have been active for less than or exactly the time between contests start, and competitions end in (the contest will end in less than or exactly the time between contests start, and competitions end in) The contests have been active for less than the time between contests start, and competitions end in (the contest will end in less than the time between contests start, and competitions end in)
	When the current date	is is before is after is on or after is on or before	value	When the current date is XX (the contests will end when the current date is XX) When the current date is before XX (the contests will end when the current date is before XX) When the current date is after XX (the contests will end when the current date is after XX) When the current date is on or after XX (the contests will end when the current date is on or after XX) When the current date is on or before XX (the contests will end when the current date is on or before XX)
	When the current time	is is before is after is on or after is on or before	value	When the current time is XX (the contests will end when the current time is XX) When the current time is before XX (the contests will end when the current time is before XX) When the current time is after XX (the contests will end when the current time is after XX) When the current time is on or after XX (the contests will end when the current time is on or after XX) When the current time is on or before XX (the contests will end when the current time is on or before XX)
Finalise the contests	The contests finished	is more than is equal to or more than is equal or less than is less than	value	The contests finished is more than XX minutes ago (the contests will finalise after more than XX minutes it finished) The contests finished is equal or more than XX minutes ago (the contests will finalise after exactly or more than XX minutes it finished) The contests finished is equal or less than XX minutes ago (the contests will finalise after exactly or less than XX minutes it finished) The contests finished is less than XX minutes ago (the contests will finalise after less than XX minutes it finished)
Custom points	The count of events where the nested condition(s) evaluate to TRUE for the event	is equal to or more than is more than is is less than or equal to is less than	value	The count of events where the nested condition(s) evaluate to TRUE for the event is equal to or more than XX (The points will calculate when more or equal than XX amount of events are sent) The count of events where the nested condition(s) evaluate to TRUE for the event is more than XX (The points will calculate when more than XX amount of events are sent) The count of events where the nested condition(s) evaluate to TRUE for the event is XX (The points will calculate when XX amount of events are sent) The count of events where the nested condition(s) evaluate to TRUE for the event is equal to or less than XX (The points will calculate when less or equal than XX amount of events are sent) The count of events where the nested condition(s) evaluate to TRUE for the event is less than XX (The points will calculate when less than XX amount of events are sent)
	The sum of all the source values for events where the nested condition(s) evaluate to TRUE for the event	is equal to or more than is more than is is less than or equal to is less than	value	The sum of all the source values for events where the nested condition(s) evaluate to TRUE for the event is equal to or more than XX (The points will calculate when the sum of all the source values is equal to or more than XX) The sum of all the source values for events where the nested condition(s) evaluate to TRUE for the event is more than XX (The points will calculate when the sum of all the source values is more than XX) The sum of all the source values for events where the nested condition(s) evaluate to TRUE for the event is equal to XX (The points will calculate when the sum of all the source values is equal to XX) The sum of all the source values for events where the nested condition(s) evaluate to TRUE for the event is equal to or less than XX (The points will calculate when the sum of all the source values is equal to or less than XX) The sum of all the source values for events where the nested condition(s) evaluate to TRUE for the event is less than XX (The points will calculate when the sum of all the source values is less than XX)
	The sum of all the points for events where the nested condition(s) evaluate to TRUE for the event	is equal to or more than is more than is is less than or equal to is less than	value	The sum of all the points for events where the nested condition(s) evaluate to TRUE for the event is equal to or more than XX (The points will calculate when the sum of all the points for events is equal to or more than XX) The sum of all the points for events where the nested condition(s) evaluate to TRUE for the event is more than XX (The points will calculate when the sum of all the points for events is more than XX) The sum of all the points for events where the nested condition(s) evaluate to TRUE for the event is equal to XX (The points will calculate when the sum of all the points for events is equal to XX) The sum of all the points for events where the nested condition(s) evaluate to TRUE for the event is equal to or less than XX (The points will calculate when the sum of all the points for events is equal to or less than XX) The sum of all the points for events where the nested condition(s) evaluate to TRUE for the event is less than XX (The points will calculate when the sum of all the points for events is less than XX)
Entrant progression	The entrants lowest finish position (rank) during the previous round	was more than was equal to or more than was equal to was equal to or less than was less than	value	The entrants lowest finish position (rank) during the previous round was more than XX (The entrants will be able to participate in the progression contest when the entrants lowest finish position (rank) during the previous round was more than XX) The entrants lowest finish position (rank) during the previous round was equal to or more than XX (The entrants will be able to participate in the progression contest when the entrants lowest finish position (rank) during the previous round was equal to or more than XX) The entrants lowest finish position (rank) during the previous round was equal to XX (The entrants will be able to participate in the progression contest when the entrants lowest finish position (rank) during the previous round was equal to XX) The entrants lowest finish position (rank) during the previous round was equal to or less than XX (The entrants will be able to participate in the progression contest when the entrants lowest finish position (rank) during the previous round was equal to or less than XX) The entrants lowest finish position (rank) during the previous round was less than XX (The entrants will be able to participate in the progression contest when the entrants lowest finish position (rank) during the previous round was less than XX)
Entrant progression	The entrants score during the previous round	was more than was equal to or more than was equal to was equal to or less than was less than	value	The entrants score during the previous round was more than XX (The entrants will be able to participate in the progression contest when the entrants score during the previous round was more than XX) The entrants score during the previous round was equal to or more than XX (The entrants will be able to participate in the progression contest when the entrants score during the previous round was equal to or more than XX) The entrants score during the previous round was equal to XX (The entrants will be able to participate in the progression contest when the entrants score during the previous round was equal to XX) The entrants score during the previous round was equal to or less than XX (The entrants will be able to participate in the progression contest when the entrants score during the previous round was equal to or less than XX) The entrants score during the previous round was less than XX (The entrants will be able to participate in the progression contest when the entrants score during the previous round was less than XX)
Cancel the contests	The contests finished	is more than is equal to or more than is equal or less than is less than	value	The contests finished is more than XX minutes (the contests will go to a canceled state after more than XX minutes after it finishes) The contests finished is equal to or more than XX minutes (the contests will go to a canceled state after more than or equal to XX minutes after it finishes) The contests finished is equal to or less than XX minutes (the contests will go to a canceled state after less than or equal to XX minutes after it finishes) The contests finished is less than XX minutes (the contests will go to a canceled state after less than XX minutes after it finishes)

Add or Subtract points

This feature becomes available when a Rule Set called Custom points is added. It works directly with Conditions:

This feature lets you:

Add points – when the rule set conditions are met, add X value points to the player.
Subtract points – when the rule set conditions are met, subtract X value points from the player.
Multiply event points by – when the rule set conditions are met, multiply event points for the player by X.
Use my adjustment factor – use the pre-created adjustment factors to determine how many points will be given to a player when the rule set conditions are met.