How is the base price structured?

Each tier is a fixed monthly fee per Sub-Space. Customers can choose monthly billing or annual billing, with annual billing saving 20%. The fee includes the EPS and API/hr throughput allowance for that tier, the feature set, and the onboarding model. Starter is self-serve, while Growth and above include managed onboarding and integration support.

What happens if I exceed my tier's EPS or API limit?

We do not throttle traffic or impose hard cut-offs. The platform continues processing traffic. Usage above the included allowance is flagged in the dashboard and billed as additional headroom. If usage consistently exceeds the allowance, we review whether extra headroom or a tier upgrade is the better fit.

If we add EPS or API/hr headroom during the contract, how is it billed?

Additional EPS and API/hr headroom is billed from the point it is added. On monthly billing, the updated run-rate appears in the next invoice cycle. On annual billing, added headroom is pro-rated across the remaining contract term and invoiced accordingly.

Can added EPS or API/hr headroom be reduced later if usage drops?

Yes. On monthly billing, reductions can take effect in the next billing cycle. On annual billing, reductions typically align to renewal unless otherwise agreed commercially.

When should we add headroom versus upgrade to the next tier?

Add headroom when throughput is the issue and your current feature set and support model still fit. Upgrade when you need broader functionality, stronger support, or when higher usage has become the norm and the next tier is the stronger commercial fit.

What is a Sub-Space and how is it billed?

A Sub-Space is an isolated workspace for a single brand or label within a master licence. The first Sub-Space is included in the tier fee. Additional Sub-Spaces are billed annually, and multi-brand Sub-Spaces are available from Growth upwards.

Can I access advanced features on the Starter tier?

No. Starter is built for tournament-led launches with self-serve integration. Achievements, loyalty and VIP journeys, reward fulfilment, webhooks, automation, and managed integration support start at Growth.

How long does integration typically take?

Starter uses a self-serve, event-based API model, and many development teams can begin posting events within a day. Growth and above include hands-on integration support and typically complete full integration within 1 to 3 business days.

Does CompetitionLabs replace my existing tech stack?

No. CompetitionLabs is designed to complement existing CRM systems, game data feeds, player management systems, and marketing tools without requiring replacement of current infrastructure.

Do I need to write code to configure tournaments or missions?

No. Tournament rules, mission steps, reward structures, and player segments are managed through a visual no-code admin interface, allowing product and CRM teams to operate independently of the development team.

How quickly can leaderboards update in real time?

Leaderboard rankings typically update in under 1 second after a qualifying player event is received, enabling near real-time visibility for players and operators.

Can I switch tiers mid-contract?

Yes. Upgrades can be applied during the contract term, with pricing pro-rated across the remaining period. On annual billing, downgrades take effect at renewal. On monthly billing, they take effect in the next billing cycle.

Are there minimum contract lengths?

Starter requires a 3-month commitment. Growth, Scale, and Enterprise require a minimum 1-year contract, with multi-year arrangements available for qualifying customers.

Image extension support for action helpers

This tutorial will guide you step by step in how to create a basic Achievement with an action helper that has an image displayed feature. The image display feature is used in the rules for action helpers.

Step-by-step guide to create a simple achievement with an image display feature

Step 1: Action helpers
Step 2: Adding an image to the Action Helpers
Step 3: Products
Step 4: Adding the action helper to the Product
Step 5: Achievement creation

Step 1: Action helpers

In your CompetitionLabs space, navigate to Settings → Action Helpers

Image extension support for action helpers

Step 1.1: EDIT

To update your existing Action Helpers, navigate to the Action Helper of your choice and press the Edit button.

Step 1.2: CREATE

You can create a new Action Helper by using the Add action helper button.

Step 2: Adding an image to the Action Helpers

From Step 1 you are navigated to the Action Helpers Create/Edit screen where you fill out the information of the Action helper.

Action Helper fields

Name String

Set Name to – Win

Key String

Set the key to – win

If you have an Action Helper with this key already created, you can name it differently if you wish. In this tutorial, we will display the key – Win.

Description String

Win action helper

•Metadata Object

Key – has to contain a text – img
Value – has to be a link to the image that you want to display – https://complabs.atlassian.net/wiki/download/thumbnails/696090637/trophy.png?version=1&modificationDate=1557221627227&cacheVersion=1&api=v2&width=100&height=100

Image example »

Note It is important that the key is all in small case letters (img), and the Value must be a link to the image, for it to be displayed. You can use the URL that is given, or one of your choice.

Image extension support for action helpers

Step 3: Products

In your CompetitionLabs space, navigate to Products.

Image extension support for action helpers

Step 3.1: EDIT

To update an existing Product, navigate to the product of your choice and press Edit.

Step 3.2: CREATE

To create a new Product, navigate to and press Add Product.

Step 4: Adding the action helper to the Product

From Step 3, navigate to the Product Create/Edit screen, where you fill out the product information. If the product already exists, just add the Action Adjustment factor Win that we created. An example of a new Product creation is shown below.

Products fields

Name String

Set Name to – New Game

Providers String

N/A

Product Type String

Set Product type to – slot game

Description String

N/A

Adjustment factor Integer

Set the value to 1

Product ref id String

Set the Product ref id to – new_game

Action Adjustment factors String

By selecting Action you can already preview the Action helper with the image. Select the created Win Action helper.

In the Adjustment factor insert a value 1

Metadata Object

N/A

You can read about the Products documentation in detail in Products section.

Step 5: Achievement creation

In your CompetitionLabs space, navigate to Achievements → List. To start creating an achievement, press Create, to get to the achievement creation page.

Step 1: Achievement settings

Status Enum

Set status to – Draft

Icon String

Select any preferable icon

Name String

Congratulations you won.

Description String

A value indicating how many achievements have been issued.

Initial State Enum

Set state to – Hidden.

Move on to the next step by clicking Next.

Step 2: Achievement scheduling

Available from DateTime

Pick a date and time when your Achievement is valid and it is available.

Available until DateTime

N/A

Occurrence Enum

Once.

Move on to the next step by clicking Next.

Step 3: Achievement entrants

Member Groups Array[String]

Leave as is – ALL.

Move on to the next step by clicking Next.

Step 4: Achievement dependent on

Category String

N/A

Dependent On Array[Object]

N/A

Metadata Object

N/A

Move on to the next step by clicking Next.

Step 5: Achievement rewards

Rewards Array[Object]

N/A

Move on to the next step by clicking Next.

Step 6: Achievement rules

An example below is shown of how Rules with an action that has an image attached to it looks like

The Main rules fact is “The count of events where the nested condition(s) evaluate to TRUE for the event” the Main rules operator is “is” and the Main rules constant is “1“. The condition match of the Main rule is “ALL” and the evaluation criteria – “TRUE“. After that you need to add a Sub rule.
The Sub rules fact is “The product” the Sub rules operator is “is” and the Sub rules constant is “New Game“. The condition match of the Sub rule is “ALL” and the evaluation criteria – “TRUE“.
The Sub rules fact is “The action” the Sub rules operator is “is” and the Sub rules constant is “Win“. The condition match of the Sub rule is “ALL” and the evaluation criteria – “TRUE“.

When selecting the action you can already preview the image inserted in the action in Action Helpers.

This can be done even without a product selection.

Move on to the next step by clicking Next.

Step 7: Achievement translations

Languages Array[Object]

N/A

Move on to the next step by clicking Next.

Step 8: Achievement summary

Summary

You can expand the Rules and preview the action with the image that was preselected earlier.

To finish creating the achievement press Finish and a second pop up screen appears for a confirmation of the achievements creation. Press Confirm and you have created an Achievement.

With this you have went step by step in how to add an image to the Action Helper and implement it in the product and achievement.